[O/T] Delivery Error
"Under promise, over deliver."
Pretty much every business book I've ever read says that is a key to success. Manage the expectations of your boss/client/customer and then do a little extra. Or do it a little faster.
Problem: I'm terrible at estimating when things will be done.
I am always way too optimistic, which means that I under deliver when the work takes longer than I said it should. This makes peoplesadmad.
Argh.
Some of the problem is obviously me. Things take longer than I think they will because of some combination of laziness, exhaustion, distraction, annoyance, mental or physical defectiveness, whatever. I also hate to deal with many of the people I have to deal with, and I tend to shade my projections in such a way that I won't lose twenty minutes to a rant about why it's going to take so long. I'd rather pay the price (in bitching) later instead of now.
Some of it is not me. There are times when I have to do things on deadline. Sometimes I don't get a whole lot of notice for appearances. Sometimes I get none. When these things come up, I do not have time to work on previously scheduled tasks. I cannot do two things at once and I do have to sleep occasionally, facts which escape some of my more irrational customers.
Some of it is both me and not me. I struggle to juggle priorities when frustration with the insanity and relentless demands of some customers push those tasks ahead of where they *should* be in the queue.
At the moment I am stuck in an absolute vortex. I'm behind on my deliveries, so I end up getting an endless stream of phone calls and drop ins to ask "where is my stuff?" ... which in turn puts me further behind.
Will I ever learn?
Pretty much every business book I've ever read says that is a key to success. Manage the expectations of your boss/client/customer and then do a little extra. Or do it a little faster.
Problem: I'm terrible at estimating when things will be done.
I am always way too optimistic, which means that I under deliver when the work takes longer than I said it should. This makes people
Argh.
Some of the problem is obviously me. Things take longer than I think they will because of some combination of laziness, exhaustion, distraction, annoyance, mental or physical defectiveness, whatever. I also hate to deal with many of the people I have to deal with, and I tend to shade my projections in such a way that I won't lose twenty minutes to a rant about why it's going to take so long. I'd rather pay the price (in bitching) later instead of now.
Some of it is not me. There are times when I have to do things on deadline. Sometimes I don't get a whole lot of notice for appearances. Sometimes I get none. When these things come up, I do not have time to work on previously scheduled tasks. I cannot do two things at once and I do have to sleep occasionally, facts which escape some of my more irrational customers.
Some of it is both me and not me. I struggle to juggle priorities when frustration with the insanity and relentless demands of some customers push those tasks ahead of where they *should* be in the queue.
At the moment I am stuck in an absolute vortex. I'm behind on my deliveries, so I end up getting an endless stream of phone calls and drop ins to ask "where is my stuff?" ... which in turn puts me further behind.
Will I ever learn?
Poker Source Online Sign up for online poker via PSO and get free poker gifts! Pick from 12 rooms like Ultimate Bet.
0 Comments:
Post a Comment